This help Centre provides tutorial videos including troubleshooting for connecting to and for using the main features of the Spine Tango Registry.
You can get a password by clicking on the forgotten password link on the login page. This will only work if you have an email address registered against your account. If you don’t have an email address or encounter any difficulty please contact your Clinic or Department Administrator in the first instance.
You need to use your password within 24 hrs of it being generated or it will expire. You should reset your password via the forgotten password link on the login page (please ensure you have registered your account with a current email address).
You have to change your password at least 10 times before you can reuse a password. The system will reject any reused password that has not had at least 10 other passwords following its first use.
Your password needs to be a minimum of 8 characters long and include 3 of the 4 criteria stipulated.
When you enter your password and hit return, the password is encrypted and produces the maximum number of characters to make it undetectable. A security feature is attached to the password to protect the users from
'Password Sniffing'. This is when hackers may try to intercept passwords during the log in process. With this feature, it is nearly impossible to steal anyone's password when they are logging in.
Your password is encrypted and produces the maximum number of characters to make it undetectable when you enter it. If you copy and paste the encrypted version of the password, it fails. You have to re-enter the password correctly and the system will re encrypt it before processing. The encryption changes each time.
You get the option for both Clinic and Department because your account has been created at Clinic level which is the highest level for a site. At Clinic level, you can see all departments that are available at your site. If you do not need access at clinic level, please inform your local administrator and your access will be changed to department level only.
You can use a work or personal email address as long as the email address belongs to you. Please do not use another person’s email address as you will be unable to use features that require information to be sent to your email address for action. Passwords are also sent to this address.
You cannot share your account with anyone else. If another person needs access to the system, please make a request to your local administrator and an account will be created for the other person. This system does not support account sharing.
First name and Last name are the only mandatory fields. We recommend that you provide your email address as you will otherwise be unable to use the forgotten password feature.
As long as the address used is accurate, the user can decide which of their addresses to use.
Contact your local administrator who can reset your password for you. Failing this please send an email to health_servicedesk@necsws.com with your request.
The maximum height that can be entered is 280cm. The minimum height is 50cm. The maximum weight that can be entered is 399kg and the minimum weight is 4kg. Any measurements entered outside this range will default to the closest min or max measurement.
Click on the save icon/button on the page. This button saves all pages at the same time so you may get error messages if you haven’t completed all sections.
If you enter any information on a page, you have to click on the save button before you change the language or you will lose all the information entered. If you save, the information is retained when you change the language.
Please send an email to health_servicedesk@necsws.com requesting the addition of a new/missing supplier.
You can add new components to the list by using the ‘Add components’ feature. This will change in time and a revised method on adding components will be shared.
This is standard browser functionality. You need to ensure the question is not at the bottom of the page before you click on the drop down list. If you scroll down to enable enough space at the bottom of the page for a drop down list, the list does not hide any part of the question.
Please contact your local administrator to inform them of the discrepancy. They are able to update your Surgeons list. In their absence, send an email to health_servicedesk@necsws.com
Select the form you wish to move, click on the move icon in the banner above the form and select the case (from the drop down list) that you wish to move the form to. This will move the form from the current case, to the selected case. A form can only be moved if it has not been submitted. If the form has been submitted, it has to be ‘unsubmitted’ to enable the move functionality.
Historic data is being made available in tranches. Please contact your local administrator to find out when your data will be available or send an email to health_servicedesk@necsws.com with your enquiry.
Your clinic is likely to be one of those using randomised MRNs. Please contact your local administrator who will provide you with the cross reference from your previous MRN number to the available randomised number on the system. If there are unable to help, send an email to health_servicedesk@necsws.com with your enquiry.
Your clinic is likely to be one of those using randomised MRNs. Please contact your local administrator who will provide you with the cross reference from your previous MRN number to the available randomised number on the system. If there are unable to help, send an email to health_servicedesk@necsws.com with your enquiry.
Historic data is being made available in tranches. Please contact your local administrator to find out when your data will be available or send an email to health_servicedesk@necsws.com with your enquiry.
The simplest way to extract your data is by using ‘Simple export by forms’. This can be found by clicking on the ‘Search’ drop down menu and selecting ‘Simple export by forms’. A user guide for this feature is available from the ‘Resources’ tab.
No. It is not possible to send only post-operative questionnaires (or only post-operative ePROMs). Activating the ePROMs function always triggers a post-operative enquiry (the pre-operative ePROMs). As soon as the operation date has been entered in the operation form in the same clinical case and three or twelve months have passed since the operation date, the system triggers the three-month and twelve-month questionnaires (the postoperative ePROMs) after the operation.
No, the first message and all reminders always contain the same link to the ePROMs.
At least 4 weeks.
A maximum of two reminders each 7 and 14 days respectively after the main message.
The ePROMs remain unanswered.
Go to the "ePROM status" function in the top horizontal menu, look for your patient in the list and read the status of the ePROMs.
Yes, go to the "Status ePROMs" function, find the patient you are looking for and click on the blue "Resend" arrow.
Yes, go to the "Status ePROMs" function, search for the desired patient, generate the QR code and scan it with your external device.
No. Such notifications are not sent. You can check the status of ePROMs using the "Status ePROMs" function or in the overview of all the patient's forms.
You don't need to do anything. The patient can change the language of the ePROM directly in the form (top right).
The correct patient details are important for sending the link to the ePROMs. If the patient details have been entered incorrectly, correct them and confirm to the system that the link should be sent again.
If the patient does not disclose the registration and use of their details, it is not possible to collect ePROMs from them.
Enter the country code without the zeros and plus signs (e.g. "41" for Switzerland), then the mobile phone number without the spaces.
Sending or forwarding the patient's ePROMs link to a third-party telephone number or email address without the patient's prior explicit consent does not comply with data protection regulations.
The patient receives the following e-mail message.
Dear [name of patient],
As announced by [Clinic], we are sending you this questionnaire as part of your forthcoming spinal surgery.
Please complete the questionnaire online before your operation by clicking on the SIRIS spine
register or, alternatively, copy and paste the following link into a browser
https://siris-spine.com/r4stpatientportal/gw/qd?561343f364bfebb6
You will be redirected to the online SIRIS system, where you can complete your questionnaire.
We will ask you again about your health using a questionnaire three months and one year after the operation. This will enable us to monitor your progress after the operation.
If you have any questions about your operation, please contact your doctor.
If you have any questions about how to fill in the questionnaire or if you encounter any technical problems, please send us an e-mail to siris-spine@eurospine.org.
Please do not reply to this e-mail address, as it is not checked.
Thank you for your cooperation!
SIRIS spine registry on behalf of [Clinic].
The patient receives the following SMS message.
Hello,
You received a questionnaire before your operation from [Clinic].
To complete the questionnaire, please click on: https://siris-spine.com/r4stpatientportal/gw/qd?561343f364bfebb6
If the patient is unable to complete the ePROMs due to their physical and/or cognitive abilities and no one from their family or circle of friends or their legal guardian, if any, can help them, the ePROMs will not be completed.
One of the most important factors influencing patient compliance is adequate patient information. A good response rate can already be achieved with appropriate patient information. In addition, the status of the individual ePROMs can be monitored and the patient can be reminded at every opportunity that they have not yet completed their ePROMs. Additional personal reminders to the patient, e.g. during the consultation or on admission, can significantly increase the response rate.
If the ePROMs are activated for your patient, the ePROMs have already been sent (and filled in) before the surgery and the system does not send ePROMs after the surgery, it is very likely that the surgery form has not been saved in the same clinical case. In order for the system to measure the post-surgery interval, the surgical form must be saved in the same clinical case and contain at least the date of surgery.
If this is the case and the ePROMs and the surgical form are in different clinical cases, move the surgical form to the case with the ePROMs.
Make sure that the operation sheet has not been submitted. You may see the "Move" option for the operation sheet in the overview of patient forms (see following image).
Yes it is. Some names were amended on transition. If the name is incorrect, please raise this with your local administrator who can amend this or send an email to health_servicedesk@necsws.com.
There are a number of ways to choose a date. You can either type it in using the format dd/mm/yyyy or you can select the date using the calendar by clicking on the calendar icon and choosing the required date. You can also navigate to the required year by clicking on the month and year at the top of the calendar. If you click on this a number of times, you will get a view of the calendar showing various years to select. You can then drill down to the required date using the arrows on either side of the header if required.
Yes it is. Click on the Patient icon on the dashboard or click on the ‘Add patient’ button from the Search page.
From the Admin dropdown menu, select people and add (first name and last name are mandatory). Select the ‘Set as user?’ check-box and click on the User Information tab and enter a Username. To add an e-mail address, in the Methods of Communication section of the General Details tab, click Add, select a Type of E-mail and enter and save an e-mail address. Once this has been completed and the whole form saved, a password will be generated which the system can email to the user if an email address exists or can be copied by the admin and given to the new user.
From the Admin dropdown menu, select people and search, enter some details to find the person. Once the user had been found, click on View and select reset password and a new password will be generated on the screen for the administrator to copy and share with the user.
From the Admin dropdown menu, select people and search, enter some details to find the person. Once the user had been found, select the record and edit the user’s profile. You can add an email address by adding an email as a method of communication.
For technical issues
(08:00–18:00 Monday - Friday UK time)
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