This help Centre provides tutorial videos including troubleshooting for connecting to and for using the main features of the Spine Tango Registry.
We recommend using a recent version of the Google Chrome or Firefox browsers, for which the registry functionalities are regularly and extensively tested. The use of other browsers is possible; however, best experience may not be guaranteed for all of them.
All users have a username that is consisting of their country code, the first letter of the first name and the full last name. For example, the username for a Swiss user named Thomas Mustermann would be ch_tmustermann.
If you do not have a username yet, please contact our helpdesk team:
You can get a password by clicking on the forgotten password button on the login page. Make sure to enter the correct username for receiving the password.
A one-time temporary password will then be sent to your email address registered in the registry platform. The email with the new password is non-personal and automatically general. It may therefore land in your spam folder. Please also check your spam if you do not receive the automatic message within a few minutes.
If you encounter any difficulty by resetting your password, please contact your Registry Clinic or Department Administrator in the first instance.
The reset password is valid within 48 hours of it being generated. If you do not replace it with your own new password, it will expire after 48 hours, and you will have to reset it again by clicking on the forgotten password button on the login page.
The automatically generated reset password may be difficult to memorise and to type in. You may copy it from the received email and paste it in the password field online, but please make sure not to copy any empty space (before or after the password), as it may not be part of the password.
According to the information security policy of the registry, you must change your password at least 10 times before you can reuse it. The system will reject any reused password that has not had at least 10 other passwords following its first use.
Your password needs to be a minimum of 8 characters long and include 3 of the 4 criteria stipulated.
Criteria 1 - 1 upper case character
Criteria 2 - 1 lower case character
Criteria 3 - 1 digit (number)
Criteria 4 - 1 special character (e.g. @, !, *, etc.)
When you enter your password and hit return, the password is encrypted during data transmission on the Internet. This way passwords are protected from 'Password Sniffing'. I misspelled my username and entered my password (correctly) and received an error message.
When I correct my username and hit return using the same password I had already typed in, I get another error message. Why does this happen?
When you hit return your password is encrypted. You cannot copy paste an encrypted password. You must re-enter the password correctly and the registry platform will re-encrypt it before processing. The encryption changes each time.
If you have more than one level of access and/or you can access more than one clinic, you will need to choose the correct level or clinic from which to enter the platform. If you do not need an access level, please inform your local administrator and your access will be changed.
Use only your personal professional e-mail address. Please do not use another person's e-mail address, as you will then not be able to use any functions that require information to be sent to your e-mail address. New passwords will also be sent to this address.
Please do not use any private e-mail addresses for data protection reasons.
Please also do not use any shared e-mail addresses with other people, such as practice e-mail addresses, as otherwise it is not possible to trace who has done what in the registry platform. Furthermore, if one of the people using a shared account leaves, you do not have to worry about changing the account data and there is no data protection risk.
Contact your local administrator who can reset your password for you. If your local registry administrator is not able to help you, please send an email to our help desk.
This registry platform does not support account sharing. If another person needs access to the system, please make a request to your local administrator and an account will be created for the other person.
First name and Last name are the only mandatory fields. We strongly recommend that you provide your email address as you will otherwise be unable to reset a forgotten password on your own.
Entering a postal address is not mandatory. As long as the address used is correct, the user can decide which of his addresses he wants to use.
There are 2 steps to adding a new user to your clinic.
Step 1 - From the Admin dropdown menu, select “people” and add first name and last name as well as an email address if available. Select the ‘Set as user?’ checkbox and click on the User Information tab and enter a Username (format is 2 letter country code_ first initial surname e.g. gb_jbond or ch_tmustermann).
Once this has been completed and the whole form saved, a password will be generated which the registry platform will email to the user if an email address exists or can be copied by the local administrator and given to the new user through other secure means.
Step 2 – From the admin menu, select organisation, security.
Click on the box next to your department name e.g.
Type the last name of the person in the “Users” section and search
Once you find the person, select their name from the list and click on the highlighted button as in the imagebelow.
select a required role(s) as illustrated
Click on the necessary action (such as ‘Role(s) can only be performed’) and save it.
From the Admin dropdown menu, select people and search, enter some details to find the person. Once the user had been found, click on “View” and select reset password and a new password will be generated on the screen for the administrator to copy and share with the user.
From the Admin dropdown menu, select people and search, enter required details to find the person. Once the user had been found, select the record, and edit the user’s profile. You can add an email address or update a registered email address.
Select ‘User messages’ from the Administration drop down menu. Click on the plus sign (+) to create a new message. Complete all the mandatory field, select ‘Recipient’ and choose with whom the message should be shared. Once this has been done, the ‘Publish’ button will become available you can publish your message.
Click on the envelope icon next to your username in the top menu bar. Select any messages that have not been acknowledged from the drop-down list or select "View All" to see all messages that have been sent to you.
A patient has been created more
The function "Merge patients" is available for local administrators only. Users should contact their local administrator to merge patients.
To merge patients, as an administrator, select the "Merge Patients" option and find the 1st and 2nd patient you wish to merge. Then select the details of the patient that the merged patient is to take over and click Merge Patients. The merged patient will inherit all the forms from the 1st and 2nd patient.
The maximum height that can be entered is 280cm. The minimum height is 50cm. The maximum weight that can be entered is 399kg and the minimum weight is 4kg. Any measurements entered outside this range will default to the closest min or max measurement.
Yes. Although your entered data are automatically saved during your active session, they will be lost if you leave the form or page. To avoid any data loss, save your entered data frequently, in particularly when leaving the form or the page. Also, incomplete data will be saved if you click on save, despite a warning sign or a highlighted question in red that a question or a form is incomplete.
If you enter any information on a page, you must click on the save button before you change the language or you will lose all the information entered. If you save, the information is retained when you change the language.
Please contact your local administrator to inform them of the discrepancy. They can update your Surgeons list. If your local administrator is not able to help you, please send you request to our
helpdesk team:
Go to the overview of the patient forms (magnifier symbol on your right in the search results). Select the form you wish to move, click on the move icon in the banner above the form and select the case (from the drop-down list) that you wish to move the form to. This will move the form from the current case to the selected case. A form can only be moved if it is not submitted. If the form has been submitted, it must be ‘unsubmitted’ first to enable the move function. In this situation, please remember to re-submit the form after it has been moved to the right case.
Historic data is being made available in tranches. Please contact your local administrator to find out when your data will be available or send an email to health_servicedesk@necsws.com with your enquiry.
Your clinic is likely to be one of those using randomised MRNs. Please contact your local administrator who will provide you with the cross reference from your previous MRN number to the available randomised number on the system. If there are unable to help, send an email to health_servicedesk@necsws.com with your enquiry.
Your clinic is likely to be one of those using randomised MRNs. Please contact your local administrator who will provide you with the cross reference from your previous MRN number to the available randomised number on the system. If there are unable to help, send an email to health_servicedesk@necsws.com with your enquiry.
Historic data is being made available in tranches. Please contact your local administrator to find out when your data will be available or send an email to health_servicedesk@necsws.com with your enquiry.
The simplest way to extract your data is by using ‘Simple export by forms’. This can be found by clicking on the ‘Search’ drop down menu and selecting ‘Simple export by forms’. A user guide for this feature is available from the ‘Resources’ tab.
No. It is not possible to send only post-operative questionnaires (or only post-operative ePROMs). Activating the ePROMs function always triggers a post-operative enquiry (the pre-operative ePROMs). As soon as the operation date has been entered in the operation form in the same clinical case and three or twelve months have passed since the operation date, the system triggers the three-month and twelve-month questionnaires (the postoperative ePROMs) after the operation.
No, the first message and all reminders always contain the same link to the ePROMs.
At least 4 weeks.
A maximum of two reminders each 7 and 14 days respectively after the main message.
The ePROMs remain unanswered.
Go to the "ePROM status" function in the top horizontal menu, look for your patient in the list and read the status of the ePROMs.
Yes, go to the "Status ePROMs" function, find the patient you are looking for and click on the blue "Resend" arrow.
Yes, go to the "Status ePROMs" function, search for the desired patient, generate the QR code and scan it with your external device.
No. Such notifications are not sent. You can check the status of ePROMs using the "Status ePROMs" function or in the overview of all the patient's forms.
You don't need to do anything. The patient can change the language of the ePROM directly in the form (top right).
The correct patient details are important for sending the link to the ePROMs. If the patient details have been entered incorrectly, correct them and confirm to the system that the link should be sent again.
If the patient does not disclose the registration and use of their details, it is not possible to collect ePROMs from them.
Enter the country code without the zeros and plus signs (e.g. "41" for Switzerland), then the mobile phone number without the spaces.
Sending or forwarding the patient's ePROMs link to a third-party telephone number or email address without the patient's prior explicit consent does not comply with data protection regulations.
The patient receives the following e-mail message.
Dear [name of patient],
As announced by [Clinic], we are sending you this questionnaire as part of your forthcoming spinal surgery.
Please complete the questionnaire online before your operation by clicking on the SIRIS spine
register or, alternatively, copy and paste the following link into a browser
https://siris-spine.com/r4stpatientportal/gw/qd?561343f364bfebb6
You will be redirected to the online SIRIS system, where you can complete your questionnaire.
We will ask you again about your health using a questionnaire three months and one year after the operation. This will enable us to monitor your progress after the operation.
If you have any questions about your operation, please contact your doctor.
If you have any questions about how to fill in the questionnaire or if you encounter any technical problems, please send us an e-mail to siris-spine@eurospine.org.
Please do not reply to this e-mail address, as it is not checked.
Thank you for your cooperation!
SIRIS spine registry on behalf of [Clinic].
The patient receives the following SMS message.
Hello,
You received a questionnaire before your operation from [Clinic].
To complete the questionnaire, please click on: https://siris-spine.com/r4stpatientportal/gw/qd?561343f364bfebb6
If the patient is unable to complete the ePROMs due to their physical and/or cognitive abilities and no one from their family or circle of friends or their legal guardian, if any, can help them, the ePROMs will not be completed.
One of the most important factors influencing patient compliance is adequate patient information. A good response rate can already be achieved with appropriate patient information. In addition, the status of the individual ePROMs can be monitored and the patient can be reminded at every opportunity that they have not yet completed their ePROMs. Additional personal reminders to the patient, e.g. during the consultation or on admission, can significantly increase the response rate.
If the ePROMs are activated for your patient, the ePROMs have already been sent (and filled in) before the surgery and the system does not send ePROMs after the surgery, it is very likely that the surgery form has not been saved in the same clinical case. In order for the system to measure the post-surgery interval, the surgical form must be saved in the same clinical case and contain at least the date of surgery.
If this is the case and the ePROMs and the surgical form are in different clinical cases, move the surgical form to the case with the ePROMs.
Make sure that the operation sheet has not been submitted. You may see the "Move" option for the operation sheet in the overview of patient forms (see following image).
Yes it is. Some names were amended on transition. If the name is incorrect, please raise this with your local administrator who can amend this or send an email to health_servicedesk@necsws.com.
There are a number of ways to choose a date. You can either type it in using the format dd/mm/yyyy or you can select the date using the calendar by clicking on the calendar icon and choosing the required date. You can also navigate to the required year by clicking on the month and year at the top of the calendar. If you click on this a number of times, you will get a view of the calendar showing various years to select. You can then drill down to the required date using the arrows on either side of the header if required.
Yes it is. Click on the Patient icon on the dashboard or click on the ‘Add patient’ button from the Search page.
From the Admin dropdown menu, select people and add (first name and last name are mandatory). Select the ‘Set as user?’ check-box and click on the User Information tab and enter a Username. To add an e-mail address, in the Methods of Communication section of the General Details tab, click Add, select a Type of E-mail and enter and save an e-mail address. Once this has been completed and the whole form saved, a password will be generated which the system can email to the user if an email address exists or can be copied by the admin and given to the new user.
From the Admin dropdown menu, select people and search, enter some details to find the person. Once the user had been found, click on View and select reset password and a new password will be generated on the screen for the administrator to copy and share with the user.
From the Admin dropdown menu, select people and search, enter some details to find the person. Once the user had been found, select the record and edit the user’s profile. You can add an email address by adding an email as a method of communication.
For technical issues
(08:00–18:00 Monday - Friday UK time)
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